(News) Indian Railways extends Station Based E-Catering
Services to 45 Major Stations
compliance of the Railway Budget Announcement 2015-16 Indian Railways had
launched E-catering services through its PSU IRCTC (Indian Railways Catering &
Tourism Corporation Ltd.) with the objective to facilitate passengers to book
meals of their choice on their seats on trains. Initially starting with 28 non
Pantry Car Trains, this train-based e-catering services is now available in 1516
Based on the response/feedback, received from the passengers
and the need to further improve availability of good catering services available
to travelling passengers, Ministry of Railways has decided to proliferate the
existing train-based E-catering scheme additionally to station-based E-catering.
In the first phase, the scheme of station based E-catering has been made
available on pilot basis on 45 major stations. Under this extended scheme,
travelling passengers would be allowed to order food of their choice from
leading private caterers at an approaching station.
The 45 Stations covered under this scheme are Howrah, Sealdah,
Guwahati, New Jalpaiguri, Patna, Bhubaneshwar, Vishakhapatnam, Mugalsarai,
Kanpur Central, Lucknow Jn., Varanasi, Jaipur, Bilaspur, Kharagpur, Allahabad,
Lucknow (NR), Gorakhpur, Anand Vihar Terminal, H. Nizamuddin, New Delhi, Delhi,
Amritsar, Chandigarh, Ludhiana, Secunderabad, Tirupati, Vijayawada, Chennai
Central, Chennai Egmore, Ernakulam Jn, Calicut, Madurai Jn., Thrissur,
Tiruvananthapuram Central, Bangluru City, Yesvantpur, Nagpur, Pune, Agra Cantt.,
Gwalior, Jhansi, Bhopal, Ahemdabad, Mumbai Central, Surat, Vadodara. Passengers
travelling on all trains passing through these 45 stations can now take benefit
of this service. In addition, IRCTC, also makes available budget food supplied
by `Jan Ahaar’ and through its Food Plazas and Fast Food Units.
Based on the outcome of the pilot project, this station based
E-catering scheme would accordingly be extended to cover more number of
The e-catering facility can be availed either online at
www.ecatering.irctc.co.in or by making a phone call to 0120-2383892-99 or the
toll-free number at 1800-1034-139. Passengers can also choose to do so through
an SMS to 139 by giving details of their PNR and seat number. This service has
been christened as “Food on Track”
The objective of the service is to provide a range of good
quality and hygienic food for rail passengers, with the convenience of
pre-ordering and delivery at train berth/seat. Passengers can now
pre-order/pre-book the meal from the different menu options available as per the
choice, for delivery at the opted stations either online through the E-catering
website & through phone/SMS with E-catering call centre. The facility to book
orders through a Mobile App. will be provided soon.
The payments for the orders can be Pre-paid i.e. online
payment or Cash on delivery (CoD) as per your choice. E-catering business is
growing at a good pace with generating an average booking of 400+ meals in the
month of October itself.
IRCTC has made suitable arrangements with the service
providers/vendors/food aggregators for ensuring deliver of meals as ordered by
the passengers. The pre-ordered meal is being supplied by the delivery persons
authorized by Railways / IRCTC for delivery of meals booked through e-catering.
Passengers will always be provided with a receipt of payment, either
electronically or printed, as the case may be. Passengers shall be given the
option to cancel the booking prior to the specified time (to be decided by IRCTC)
of the scheduled delivery of meal. IRCTC shall arrange for refund of balance
amount after deduction of cancellation charges as fixed by IRCTC in case where
payment is made in advance.
IRCTC has tied up with reputed brands for delivery of food of
varied choice & cuisines from conventional thali meals to Pizzas and many more.
More & more brands, choices & varieties are being included in the services.
Expressions of Interest (EoIs) has been invited to ensure participation of
experienced professionals like KFC, McDonald, Haldiram, Bikanerwala, Nirualas,
Sagar Ratna, Wangs Kitchen, Sarvana Bhavan, Subway, Domino’s, KFC, Pizza Hut,
Kelloggs and likes and aldo reputed Food Aggregators. A minimum of five
vendors/brands per station will be shortlisted/empanelled by IRCTC to ensure
availability of a wide variety of choices at the stations.
IRCTC/Railways shall be conducting regular checks/inspection
of stations to ensure that meals/food items provided to the passengers through
this scheme fulfil the authenticity of actual orders being placed by the
passengers viz. Brands of meals/food items its quality, quantity, rates, hygiene
IRCTC is only authorized company for booking and delivery of
food at stations and in trains. For details/booking a meal, passengers may
please log on to www.ecatering.irctc.co.in or call 1800-1034-139 or